Policies & Frequently Asked Questions

Policies

Cancellation & Late Arrival Policy

24-hour advance notice is required when cancelling an appointment. If less than 24-hours notice is given, the card on file will be charged for 100% of the services booked.

Late arrivals of over 15 minutes will be charged for 100% of the services booked, and services performed will be shortened accordingly.

I understand that unanticipated events happen, in which case I ask that you please contact me as soon as possible so I can consider how to accommodate the particular situation.

Health Conditions

Please cancel or do not book appointments if any of the following apply:

  • Any communicable disease, such as (but not limited to): nail fungus, warts on hands or feet, Athlete’s Foot, Hand Foot and Mouth Disease, any disease spread by contact, etc.

  • Any cold or flu-like symptoms

Knowingly booking and attending an appointment with a communicable condition may result in cancellation and fees.

Building Policies

  • No pets (ADA Service Animals are exempt)

  • No smoking or vaping

  • No alcohol

Child Policy

Children under the age of 16 receiving a service must be accompanied by an adult for the duration of their services. All children must be potty-trained, or an additional adult who can hold a baby during a service must be present.

If the adult is receiving the service, children must be old enough and responsible for keeping themselves occupied while the adult is in the chair. Wi-Fi is free and available, so devices with headphones are welcome.

Payments & Refunds

No refunds will be issued for services, but if for some reason you are unhappy with your service, please notify me within 3 days so I can help make it right for you.

All card and Apple/Google Pay transactions include a 2.5% processing fee, but cash and check do not. Checks can be made payable to “Nailed by Katy P LLC”. Exact change for cash is preferred.

Frequently Asked Questions

  • Typically, Monday-Friday.

    If you’d like a day or time outside of that, or you’d like to do an appointment at a location outside the studio, please email, call, or text me directly so I can consider options.

  • I have a variety of products in my studio that I think perform well for my clients, including OPI lacquer, Dazzle Dry, and several gel polish lines including OPI GelColor, Luxa, The Gel Bottle, and more. Structured Gel Manicures are done primarily with Kokoist products.

    *If you have topical allergies you are concerned about, please contact me directly.*

  • See the above “Child Policy”, and keep in mind that my studio space is a 10 × 10 private studio, so space is limited.

  • Please come inside Indie Salons from the North side entrance (West of the Marriott Hotel front entrance) using the code sent to you in the scheduling and confirmation emails and texts.

    There are chairs and a couch in the entrance area, or benches in the hallway outside my studio (Studio 45). A restroom is also located at the end of the hallway my studio is in.

  • Yes of course! Gift cards are available for purchase through the booking site here.

  • Cash, check, Zelle, as well as most credit and debit cards (Visa, Amex, Mastercard, Discover, JCB, UnionPay, Apple Pay, & Google Pay). A 2.5% processing fee will be assessed for all card and Apple/Google Pay transactions.

    You’ll be required to put a card on file at the time of booking, regardless of how you plan to pay for the service. This card will only be charged if you want to use it for payment, or if you cancel with less than 24 hours notice.

  • Yes! Please contact me directly for at-home service inquires. Call or text or email.

  • If my schedule allows, I welcome walk-ins. Just be aware that the building my studio is in is locked, so you will need to contact me.

  • You can cancel and reschedule your appointments all on your own. (Note: You cannot change the type of appointment, just the time or date.) Click or tap the direct appointment link sent via email and text for your scheduling and confirmation notifications. (Look for “Manage Appointment” at the bottom of your email.) You’ll be redirected to your appointments page. From there, choose “Cancel Appointment” or “Reschedule Appointment” at the bottom of the page.

  • You can view all of your past, present, and future appointments by clicking or tapping the direct appointment link sent via email and text for your scheduling and confirmation notifications. (Look for “Manage Appointment” at the bottom of your email.) You’ll be redirected to your appointments page. From there, choose “Past”, “Current”, or “Future” appointments to view all your appointments.

    Please keep at least ONE email and/or ONE text containing this link. You can use it in the future for ALL your appointments.

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